Privacy Policy

SupremeLab. Co., Ltd. (hereinafter referred to as "the Company") provides marketing, consulting, intellectual property strategy support, planning, development, manufacturing and sales of patented products, OEM provision, agency business and other related services (hereinafter referred to as "the Services") concerning patents, designs, trademarks and other intellectual property.

Our company recognizes the importance of personal information of our customers, business partners, distributors, OEM partners, those who have made inquiries, job applicants, and officers and employees. We will comply with the Act on the Protection of Personal Information and other relevant laws, regulations, and guidelines, and will handle personal information appropriately.

1. Acquisition of personal information

Our company acquires personal information through lawful and fair means, only to the extent necessary for our business operations.

The information we collect includes the following:

* full name
* Company name, trade name, department name, job title
* Address, location
* telephone number
* email address
* Inquiry details and consultation details
* Information regarding quotations, contracts, orders, invoices, and payments
* Purchase history, shipping address, and delivery information
* Information regarding agencies, OEMs, business partnerships, and joint development
* Information regarding applications for seminars, events, surveys, etc.
* Information regarding job applications
* Usage information obtained through access logs, cookies, etc. on our website.
* Other information necessary for the provision of this service, contract fulfillment, and appropriate response

2. Purpose of Use of Personal Information

Our company will use the personal information we collect for the following purposes:

(1) Responding to inquiries and consultations

* Handling inquiries, consultations, and requests for materials.
* Information on interviews, online meetings, seminars, and events
* Preparation and sending of quotations, project proposals, business plans, and other documents.
* Identity verification, contact, and record management

(2) Provision of intellectual property marketing consulting, etc.

* Providing marketing and consulting services related to patents, designs, trademarks, and other intellectual property.
* Planning and proposing intellectual property strategies, brand strategies, business strategies, and sales strategies.
* Support for invention discovery, intellectual property utilization, commercialization, licensing, and market development.
* Proposals and operational support for OEM, joint development, business alliances, agency systems, and other business schemes.
* Contract signing, contract performance, communication, billing, payment, and after-sales support

(3) Sale and provision of products and services

We will use the personal information we collect for the following purposes:

To process orders, sales, payments, shipping, and delivery of patented products and other goods and services
To provide maintenance, repairs, warranties, customer support, and after-sales services
To send recall notices, important safety information, and other necessary communications
To improve our products and services based on purchase history, usage information, and customer feedback

(4) Agency, OEM and Partner Business

* Conclusion and performance of agency agreements, OEM agreements, joint development agreements, business partnership agreements, and other contracts.
* Communication, management, and support with agents, OEM partners, and business partners.
* Product supply, sales support, logistics, maintenance, and customer service.
* For customers who have requested referrals to agencies, etc., we will provide information to the referral destination only with the customer's consent.

(5) Sales, marketing and service improvement

* Information about our products, services, seminars, events, campaigns, etc.
* Email newsletter and other information provision
* Conducting and analyzing questionnaires
* Market research, customer satisfaction surveys, usage analysis, and new service development
* To improve the usability, quality, and prevent misuse of our website and services.

If you wish to stop receiving notifications and other communications from our company, please contact us using the method described in each notification or through the inquiry contact point specified in Article 14.

(6) Recruitment and management of officers and employees

* Contacting job applicants, selection process, and post-employment procedures
* Personnel matters, labor relations, salaries, benefits, education, safety management, and legally required procedures for officers and employees.

(7) Compliance with laws and regulations and protection of rights

* Responding to requests from laws, administrative agencies, courts, and other public institutions.
* Performance of contractual rights and obligations
* Addressing fraudulent activities, misuse, intellectual property infringement, and other illegal or inappropriate conduct.
* Protection of the rights, property, and safety of our company, our customers, or third parties.

3. Handling of intellectual property information and confidential information

In the course of our business, we may receive unpublished inventions, technical information, design information, know-how, trade secrets, business plans, brand strategies, and other highly confidential information from our customers or business partners.

Information received by our company based on confidentiality agreements, outsourcing agreements, joint development agreements, and other individual agreements will be handled in accordance with the confidentiality obligations, purposes of use, management methods, and ownership of rights stipulated in those agreements.

This Privacy Policy sets forth our policies regarding the handling of personal information and does not substitute for confidentiality agreements, transfers of inventions, licenses, joint development agreements, ownership agreements, or other agreements relating to intellectual property.

When you consult with us about unpublished inventions, technical details, design information, or other important confidential information, we will enter into a confidentiality agreement or other individual agreement in advance, as necessary.

4. Provision of personal information to third parties

We will not provide personal data to third parties without your consent, except in the following cases:

* When required by law
* When it is necessary to protect a person's life, body, or property, and it is difficult to obtain the person's consent.
* When it is particularly necessary for the improvement of public health or the promotion of the sound upbringing of children, and it is difficult to obtain the person's consent.
* When it is necessary to cooperate with a national agency, local government, or other similar entity in carrying out duties stipulated by law, and obtaining the individual's consent would likely hinder the performance of those duties.
* When outsourcing business as defined in Article 5
* When personal data is provided in connection with a merger, company split, business transfer, or other business succession.
* Other cases permitted by the Personal Information Protection Act and other laws and regulations.

If it becomes necessary to introduce or provide customer information to agents, OEM partners, joint development partners, or other affiliates, we will, in principle, obtain the individual's prior consent before doing so.

5. Outsourcing

To the extent necessary for providing this service, we may entrust the handling of personal information to delivery companies, payment service providers, cloud service providers, system maintenance companies, marketing support providers, accounting, legal, and other professionals.

When selecting a contractor, our company strives to ensure that personal information is handled appropriately and provides necessary and appropriate supervision to the contractor.

6. Handling of personal data in foreign countries

Our company may handle personal data in foreign countries in connection with our use of cloud services, website operation services, email services, customer management services, and other external services.

When handling personal data in a foreign country, our company will understand the personal information protection system and other external circumstances in that country, and will take necessary and appropriate security management measures in accordance with the Personal Information Protection Act and other relevant laws and regulations.

7. Use of Cookies, etc.

Our website may use cookies, access logs, and other similar technologies for purposes such as improving user experience, understanding usage patterns, improving the website, preventing fraudulent use, and other related activities.

The information we collect may include IP addresses, browser types, device information, access dates and times, browsing history, referral information, and other usage information.

If we use access analytics, advertising distribution, or external transmission services, we will separately display the name of the service used, the information transmitted, the purpose of use, and how to stop using them on our website.

You can restrict or disable the use of cookies through your browser settings. However, if you disable cookies, you may not be able to use some functions of our website.

8. Security measures for personal information

To prevent the leakage, loss, damage, alteration, misuse, and other incidents of personal data, our company will take necessary and appropriate security measures in accordance with the nature and scale of the personal data we handle.

Our company will primarily take the following measures:

* Development of a basic policy, internal regulations, and handling rules regarding the protection of personal information.
* Clarification of the person responsible for handling personal information and the person in charge of handling it.
* Necessary supervision of employees and contractors handling personal information
* Managing access rights and restricting unnecessary access.
* Technical measures against unauthorized access, malware, and other threats
* Proper management of devices, documents, and recording media containing personal data
* Confirmation, review, and improvement of personal information handling practices
* Understanding the external environment and necessary measures when handling personal data in foreign countries

Regarding details of our safety management measures, we will respond without delay to requests from individuals, excluding information that may jeopardize our safety management.

9. Ensuring the accuracy of personal information and retention period

Our company strives to keep personal data accurate and up-to-date to the extent necessary to achieve the purpose of use.

When it becomes unnecessary to retain personal data due to the achievement of the purpose of use, the expiration of the retention period required by contract or law, or other reasons, our company will delete, dispose of, or anonymize such personal data in an appropriate manner.

10. Response in the event of a data leak, etc.

If a data breach, loss, damage, or other security management problem involving personal data occurs or is suspected to occur, our company will take measures to prevent further damage, investigate the facts, identify the scope of the impact, determine the cause, and consider and implement measures to prevent recurrence.

When required by law, we will report to the Personal Information Protection Commission and other relevant organizations, and notify the individual concerned.

11. Request for disclosure, etc., of personal data held by the company

You may request notification of the purpose of use, disclosure, correction, addition, deletion, suspension of use, erasure, suspension of provision to third parties, or disclosure of records of provision to third parties regarding your personal data held by our company.

If you wish to make a claim, please contact the inquiry desk specified in Article 14.

After reviewing the claim details and verifying the identity of the claimant, we will respond within a reasonable period in accordance with the law. However, in cases permitted by law, we may be unable to fulfill all or part of the claim. In such cases, we will contact you with the reason.

In principle, there will be no fees for requests for disclosure, etc. However, if postage or other actual costs are incurred, we may notify you in advance.

12. Handling of Complaints and Inquiries

Our company will respond sincerely and appropriately to complaints, inquiries, and consultations regarding the handling of personal information.

13. Revision of this Privacy Policy

Our company may revise this Privacy Policy in response to changes in laws and regulations, changes in business operations, changes in service content, or reviews of how we handle personal information.

The revised privacy policy will take effect from the time it is posted on our website.

14. Contact Us

SupremeLab Co., Ltd.
Personal Information Protection Manager: Masahiko Shizuku, Representative Director

107-0062
2nd Floor, Aoyama Center Building, 3-8-40 Minami-Aoyama, Minato-ku, Tokyo

Email: You can send an inquiry via the contact form.

Date of enactment: June 30, 2026 Last revised: June 30, 2026